- The responsibility for processing orders and shipping products to customers is assumed by Augety Studio and depends on the form of payment and shipping for the products that the customer declares when creating the order.
- Augety Studio will be responsible for ensuring that customers receive the goods as ordered within the committed delivery time. In case the goods are defective or damaged during transportation, Augety Studio will accept the exchange of new goods for customers.
- In case the customer voluntarily cancels the order or the order is completed but cannot be delivered to the customer due to incorrect contact information, Augety Studio will cancel that order.
- For prepaid orders: Augety Studio will confirm and proceed to ship the goods after receiving payment from you. Therefore, to receive the goods soon, please proceed with the money transfer procedure soon.
- In case of force majeure, the delivery time is delayed compared to the specified time, Augety Studio will notify the customer.
- Augety Studio delivers via shipping units Shopee, J&T, BEST, GHN, GHTK, Viettel Post, Grab Express…
Shipping time:
- Ho Chi Minh City area: Estimated delivery time is 24 – 48 working hours from the time the order is confirmed (via email) for GHN, GHTK and Viettel Post units.
- Other areas: Estimated time is 72 working hours at the latest.
(For orders with delivery addresses outside the center, province, town, please add 2-3 days to the specified time calculated by area)
7. Shipping fee: Shipping fee is calculated according to the price list of each shipping unit.